FREQUENTLY ASKED.

Browse the shop, select your size and colour, then click "Add to Cart". When you're ready, go to your cart and follow the checkout steps. You'll receive an order confirmation email immediately after payment.

You have a 1-hour window to cancel or modify your order after placing it. After that, the order moves to fulfilment and can no longer be changed. Contact us immediately via WhatsApp (+234 801 234 5678) for urgent amendments.

You'll receive a confirmation email with your order number (e.g. TF-00123) within a few minutes of checkout. If you don't see it, check your spam folder or log into your account to view your order history.

We accept DM orders on Instagram for customers who prefer it. However, placing your order directly on the website gives you a full order history, tracking, and faster support — we recommend it.

No minimum order. Buy one pair or ten — it's entirely up to you. Bulk / wholesale orders of 10+ pairs may qualify for special pricing; contact us to discuss.

Lagos orders are delivered within 1–2 business days. Orders to Abuja, Port Harcourt, and other major cities typically take 2–4 business days. Remote locations may take 4–7 business days. You'll receive a tracking link once your order ships.

Delivery within Lagos is ₦1,500. Nationwide delivery to all other states is ₦2,500. We offer free delivery on orders above ₦50,000.

Same-day delivery is available within Lagos Island and the Mainland for orders placed before 12pm on business days. Select "Same-Day" at checkout to see if your address qualifies. An additional fee of ₦2,000 applies.

Once your order ships you'll receive an SMS and email with a tracking link. You can also check your order status at any time from your account dashboard under "My Orders".

Our courier will attempt delivery twice. On the second failed attempt, your order is held at the nearest pickup hub for 48 hours. After that it is returned to us and you'll need to pay a re-delivery fee. Please provide an accurate phone number at checkout so our rider can reach you.

Not yet — but international shipping is coming. Sign up for our newsletter to be the first to know when we go global.

We accept returns on unworn items in their original packaging within 30 days of delivery. Items must have all tags attached and show no signs of wear. Sale items are final sale and cannot be returned unless they arrive faulty.

Email us at returns@tommyfootwears.ng or send a WhatsApp message with your order number and reason for return. We'll arrange a pickup from your address within 2 business days at no cost to you.

Once we receive and inspect the returned item (usually 1–2 business days), refunds are processed within 3–5 business days back to your original payment method. Bank transfer refunds may take an additional 1–3 days to reflect.

Yes — size and colour exchanges are free within 14 days of delivery, subject to stock availability. If your preferred size is out of stock, we'll offer you a store credit or full refund.

We're sorry about that. Send us clear photos of the fault within 48 hours of delivery and we'll arrange an immediate replacement or full refund — whichever you prefer — at no cost to you.

Our shoes are true-to-size for most styles. If you're between sizes, we recommend sizing up for closed-toe styles and sizing down for open-toe and sandal styles. Check the individual product page for style-specific sizing notes.

Yes. Our full size guide — including foot length measurements in cm and conversions between UK, EU, and Nigerian standard sizes — is available on the Size Guide page. We also include size charts on each product page.

Men's styles run from UK 6 to UK 13. Women's styles run from UK 3 to UK 9. Wide-fit options are available for select styles — look for the "Wide Fit" tag on the product page.

No stress — we offer free size exchanges within 14 days of delivery. Just contact us with your order number and the size you need and we'll sort it out quickly.

We accept all major debit and credit cards (Mastercard, Visa, Verve), bank transfers, and USSD payments — all processed securely through Paystack. We do not currently accept cash on delivery.

Yes. All transactions are processed through Paystack, Nigeria's most trusted payment gateway, with full 256-bit SSL encryption. We never store your card details on our servers.

Common reasons include insufficient funds, card not enabled for online transactions, or your bank requiring 3D Secure authentication. Try a different card or contact your bank. If the problem persists, reach out to us and we'll help you complete your order.

We currently only accept online payments at checkout. This helps us confirm orders instantly and ensures faster fulfilment. Pay-on-delivery is something we're actively working to introduce.

Not yet, but it's on our roadmap. Subscribe to our newsletter to be notified when flexible payment options go live.

No — you can check out as a guest. However, creating a free account lets you track orders, save your wishlist, speed up future checkouts, and access your full purchase history.

Click "Forgot Password" on the login page and enter your email address. You'll receive a reset link within a few minutes. If you don't see it, check your spam folder.

Email us at hello@tommyfootwears.ng with the subject line "Account Deletion Request" from your registered email address. We'll process the deletion within 5 business days and confirm once done.

Absolutely. We take your privacy seriously. Your data is never sold or shared with third parties for marketing. Read our full Privacy Policy for details on how we collect, use, and protect your information.