We're Always Listening
Whether it's a question about your order, a size you can't find, or just feedback on how we can be better — your message goes straight to a real person on our team.
How to Reach Us
Fill in the form and we'll get back to you within 24 hours — usually much sooner.
Our Details
The Tommy team is based in Lagos and built around one thing: making sure every customer has an experience as premium as the shoes they buy.
hello@tommyfootwears.ng
Replies within 24 hours
Phone / WhatsApp
+234 801 234 5678
Mon – Sat, 9am – 6pm WAT
Showroom
14 Bode Thomas St, Surulere, Lagos
Mon – Sat, 10am – 7pm
Response Time
Under 24 Hours
Guaranteed on business days
14 Bode Thomas St, Surulere, Lagos
Open in MapsQuick Answers
Lagos orders arrive within 1–2 business days. Other states typically take 3–5 business days. You'll receive a tracking link as soon as your order ships.
We offer a 30-day hassle-free return on unworn items in original packaging. Simply reach out and we'll arrange a pickup or guide you through the return process.
Absolutely. If the fit isn't right, we'll swap it for the correct size at no extra charge, subject to stock availability. Contact us within 14 days of delivery.
Yes. All transactions are processed through Paystack — Nigeria's most trusted payment gateway — with full SSL encryption. We never store your card details.
Yes. Once your order ships you'll receive an SMS and email with a tracking link. You can also check your order status anytime from your account dashboard.
Not yet — but we're working on it. Sign up for our newsletter and you'll be the first to know when international shipping goes live.